Reference

How w92 Handles Your Personal Data

At w92, we take the privacy of your personal data seriously — this page sets out exactly what we collect, why we collect it, and how we keep…

Data collected with your consentAccount security via encryptionUPI, Paytm & PhonePe transaction privacyRight to access your dataContact us to update or delete
Explore Lobby Read FAQ
w92 How w92 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your personal data is used, want to request a copy of your records, or need to update information tied to your w92 account, our privacy…

Email Privacy Team Send a detailed request to our dedicated privacy address. Include your registered email and account number so we can locate your data records without delay and respond within 72 hours.
Live Chat Start a live chat session from within your w92 account dashboard. Our support agents can raise a formal privacy ticket on your behalf and confirm the reference number immediately.
In-App Help Centre Navigate to Settings → Help in the w92 app, then select Privacy & Data. Submit your query directly and track its status — no need to leave the app or switch to a browser.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Protecting the information linked to your w92 account goes beyond encryption. We operate layered security checks, a clear retention schedule, and a defined process for responding to your data requests — all…

Encryption at Rest and in Transit

All personal data stored on w92 servers uses AES-256 encryption. Data moving between your device and our systems is protected by TLS 1.3, covering every UPI, Paytm and PhonePe transaction you make.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage cookie preferences in your browser settings at any time without affecting your account access.

Account Security Controls

Two-factor authentication is available for all w92 accounts. We send login alerts to your registered email whenever a new device accesses your account, so you are notified of any unrecognised session immediately.

Data Retention Schedule

We hold account and transaction data for as long as your account is active and for the period required by Indian financial regulations thereafter. Once that window closes, data is securely deleted from our servers.

Who Can Access Your Data

Access to your personal records inside w92 is restricted to a small group of authorised staff. External access is limited to licensed payment processors and identity-verification partners under strict contractual data-handling obligations.

Requesting Changes or Deletion

You can request a copy, correction or deletion of your personal data at any time by contacting our privacy team via email or live chat. We process all such requests within 30 days and confirm completion in writing.

Privacy Policy — Common Questions

These are the questions we hear most often about how your data is handled at w92. If your question is not covered here, reach our privacy team directly through email or live chat and we will get back to you within 72 hours.

We collect your name, email address, mobile number and, where required for payment processing, your UPI handle or Paytm-linked number. Identity documents may also be requested to verify your account under applicable Indian regulations.

Payment transaction records — including UPI, Paytm and PhonePe references — are encrypted using AES-256 and stored on secure servers. They are accessible only to authorised personnel and retained for the period required by Indian financial law.

We share your data only with licensed payment processors and identity-verification partners, solely to operate your account. We do not sell your personal data to advertisers or any unrelated third parties under any circumstances.

Yes. Email our privacy team with your registered account email and we will compile a full data export for you. We aim to deliver this within 30 days of receiving your verified request.

Submit a deletion request via email or the in-app Help Centre. We will process it within 30 days. Note that some records may be retained for the minimum period required by Indian financial regulations before permanent deletion.

We use session cookies for login continuity and analytics cookies to measure page performance. You can disable non-essential cookies through your browser settings at any time without losing access to your account features.

This policy applies to all account holders where access is permitted under local law. Availability of w92 services depends on your local law; where permitted, all data handling described in this policy applies to your account in full.

Related Pages

Ice Joker Inca Gold Roman Empire About Us