Reference

Legal Terms That Protect You on w92

Every account on w92 is governed by clear, accessible terms designed to be fair and transparent for you.

Terms of UsePrivacy PolicyCookie PolicyAccount SecurityData Retention
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w92 Legal Terms That Protect You on w92
REACH OUR TEAM

Contact Us on Any Legal or Policy Matter

If you have a question about your rights under our terms, a data request or a dispute you want escalated, our support team is available around the clock.

Live Chat Connect instantly through the chat widget on our site. Suitable for urgent account or policy questions where you need a response without waiting for an email thread to develop.
Email Support Send detailed legal or data-related queries to our dedicated support address. We acknowledge receipt promptly and route your message to the appropriate compliance or privacy team member.
In-Account Help Centre Access our policy documents and submit requests directly from your account dashboard. Every submitted request is logged with a ticket number so you can track progress without following up repeatedly.
POLICY HANDLING STANDARDS

Inside w92: How We Handle Data and Accounts

We operate with a straightforward set of practices across data collection, cookie use, account security and retention so you always know what happens to your account and personal details.

Data Collection

We collect only what is needed to operate your account — name, contact details, payment identifiers for UPI, Paytm or PhonePe, and session activity. No data is sold or shared with unrelated third parties under any circumstance.

Cookie Use

Cookies on w92 are used for session management, fraud detection and improving page performance. You can manage cookie preferences through the banner on your first visit or via browser settings at any time.

Account Security

Accounts are protected with encrypted login, two-factor authentication options and automatic session expiry after periods of inactivity. Any suspicious login attempt triggers an immediate alert to your registered contact.

Data Retention

Account data is retained for the period required by applicable law in your jurisdiction, typically up to seven years for financial transaction records. Inactive accounts may be closed and data archived after a defined dormancy period.

Who to Contact

For formal data requests, corrections or deletion requests, write to our Privacy Team via the in-account Help Centre or the dedicated email address listed in our Privacy Policy document. All requests receive a written acknowledgement.

Requesting Changes

You may request a correction to your personal data, a copy of what we hold, or the deletion of your account at any time. We process these within 30 days and confirm completion to your registered email address.

Answers to Common Legal and Policy Questions

These questions cover what you are most likely to ask when reading through our terms for the first time. If your question is not answered here, our support team can provide a written response via Live Chat or email.

Your account is governed by the laws of the jurisdiction where you access the platform. For accounts used in India, Indian law applies to eligibility, transactions and any dispute that arises from your use of the service.

Submit a data access request through the Help Centre inside your account or email our Privacy Team directly. We will compile and deliver the data we hold on your account within 30 days of receiving your verified request.

Yes. You can submit a deletion request at any time. We will remove your personal data except where retention is required by law, such as financial records that must be kept for a legally mandated period before deletion.

We notify you at your registered email address before any material changes take effect. Continuing to use your account after the effective date indicates acceptance. You may contact us if you disagree with a proposed change.

Payment disputes are handled through our billing team, who can cross-reference transaction logs from UPI, Paytm or PhonePe rails. Submit a dispute via Live Chat or email with your transaction reference and we will investigate and respond within 5 business days.

Session cookies are necessary for login and security functions to work. Analytics and preference cookies are optional and can be declined via the cookie banner. Disabling optional cookies does not affect your ability to access your account.

Reach out to our compliance team via the in-account Help Centre or dedicated email. If the matter is unresolved, you retain the right to seek remedy through the applicable regulatory authority or courts in your jurisdiction.

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